Shipping policy

 

SHIPPING POLICY

• Van Compass allocates orders on a first come, first shipped basis (FIFO).
• We do not allow for shipping addresses to be changed after an order has been placed (small typos excluded).
• We do offer local pickup, please reach out via our contact form to consult a Sales representative before ordering.
• It is the sole responsibility of the customer to provide Van Compass with correct address information at time of checkout. 
• Orders returned to sender due to incomplete address information or otherwise deemed 'undeliverable' by the shipping carrier will be re-shipped at customer's expense.
• LOST OR STOLEN SHIPMENTS, MISSING ITEMS and/or SHIPPING DAMAGES must be reported within 2 days of delivery on tracking number. VanCompass is not responsible for lost packages, it is the receivers responsibility to ensure timely processing and inspection of shipments.
• We do not ship direct to consumer on international shipments, please contact a distributor in the nearest country.

ESTIMATED SHIPPING TRANSIT TIME FOR UPS SHIPMENT:

 FREIGHT SHIPPING

• Due to the nature of many of our products, freight shipping may be required. We do our best to shop rates and use only reliable, quality carriers that we have developed a relationship with. 
• For orders requiring freight shipping, we will contact you with a shipping price when your order is ready for shipment.
• Orders requiring pallet freight, not billed up front, will be held until payment is received in full. Van Compass reserves the right to re-allocate inventory if freight balance remains unpaid more than 5 business days after customer has been notified of the balance due.
• All non-commercial orders will be shipped via lift gate delivery service.